Terms and Conditions - Pressure Washing Victoria
Introduction
Welcome to Pressure Washing Victoria. By engaging our services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our services.
Definitions
- "Company" refers to Pressure Washing Victoria.
- "Customer" refers to the individual or entity purchasing services from the Company.
- "Services" refer to all pressure washing and related services provided by the Company.
Services Provided
Pressure Washing Victoria offers a range of services including, but not limited to:
- Residential pressure washing
- Commercial pressure washing
- Surface cleaning and restoration
- Deck and patio cleaning
- Graffiti removal
All services are performed using industry-standard equipment and environmentally friendly cleaning agents.
Booking and Scheduling
Customers can schedule appointments by contacting our office during business hours. We strive to accommodate preferred dates and times, but availability cannot be guaranteed. Confirmations will be provided upon scheduling.
Payment Terms
Payment for services is due upon completion unless prior arrangements have been made. We accept various forms of payment, including credit cards, debit cards, and bank transfers.
All prices are subject to change without notice. Final pricing will be confirmed before services are rendered.
Cancellation and Refund Policy
If you need to cancel or reschedule your appointment, please provide at least 24 hours' notice. Cancellations made within 24 hours of the scheduled service may incur a cancellation fee.
Refunds are issued at the discretion of the Company and only in cases where services were not rendered as agreed.
Customer Obligations
Customers agree to:
- Provide accurate information regarding the services requested.
- Ensure access to the property at the scheduled time.
- Secure any valuables or items that may be affected during the cleaning process.
Liability
Pressure Washing Victoria is not liable for any pre-existing damage to surfaces or property. We will take all reasonable precautions to prevent damage during service delivery, but customers are responsible for notifying us of any known vulnerabilities.
In the unlikely event of accidental damage, the Company’s liability is limited to the total amount paid for the services in question.
Warranty and Guarantee
We guarantee the quality of our work and offer a satisfaction guarantee. If you are not satisfied with the services provided, please contact us within 48 hours for a resolution.
Please note that certain conditions, such as weather or surface type, may affect the outcome of our services and are not covered under the warranty.
Governing Law
These Terms and Conditions are governed by the laws of the state of Victoria. Any disputes arising from these terms will be resolved in the appropriate courts of Victoria.
Amendments to Terms
Pressure Washing Victoria reserves the right to modify these Terms and Conditions at any time. Customers will be notified of significant changes, and continued use of our services constitutes acceptance of the updated terms.
Privacy Policy
Your privacy is important to us. We collect and use personal information solely for the purpose of providing our services. We do not share your information with third parties except as required by law.
For detailed information, please refer to our separate Privacy Policy document.